Vlad Rudnitskyi

Video Editor/AI Generalist @ Flamingo

Hi! I'm Vlad, a Video Editor and AI Generalist. I run the full AI video pipeline: concept, script, prompting, generation, editing, sound design, final grade. Beyond video, I'm always happy to take on anything visual. I'm originally from Zhytomyr, Ukraine 🇺🇦, now based in Lviv. As a kid I was sure I'd become a photographer. Then video pulled me in, AI sealed it, and the camera bag has been gathering dust ever since.

AI-GeneralistAI Video ProductionPost-ProductionMotion DesignVisual StorytellingVisual Design

Content by Vlad Rudnitskyi

Onboarding Guides

Frequently Asked Questions

MSP AI Agents

Can AI Agents Really Close Tickets Without a Technician?

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.

How Much Can AI Agents Save an MSP?

On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.