OpenFrame Gen1 is Here · The AI platform for autonomous IT is out of beta and ready for production.

Knowledge Hub

Comprehensive guides and references for the OpenFrame platform

Release Notes

Generated by GitHub, not from this file (nothing in the release pipeline reads it). GoReleaser uses changelog.use: github-native, so notes come from GitHub's API, categorized by PR label via .github/release.yml: Features (enhancement), Bug Fixes (bug), Documentation (documentation), Other (anything not matched above), excluded (automated/bots/etc). Label your PR to influence them — title wording is ignored.

Build binaries locally without publishing:

goreleaser release --clean --skip=validate --skip=publish --snapshot

Frequently Asked Questions

MSP AI Agents

Can AI Agents Really Close Tickets Without a Technician?

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.

How Much Can AI Agents Save an MSP?

On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.