OpenFrame

OpenFrame v0.1.9: Enhanced Media Management and Remote Access

Version: 0.1.9

INTEGRATIONOPENFRAMEPLATFORM UPDATESREMOTE ACCESS

MINOR

Release Type

BETA

Release Status

November 20, 2025

Release Date

Michael Assraf

Michael Assraf

Founder and CEO

This release introduces comprehensive media management capabilities with universal image upload support across all OpenFrame objects, enhanced remote access with multi-screen support for MeshCentral, streamlined Office 365 SSO configuration, agent version tracking visibility, and a robust client self-update system for seamless maintenance.

Features Added
3

  • Universal Image Upload System

    Comprehensive image upload functionality now available for all OpenFrame objects including devices, users, organizations, and custom entities. Supports multiple formats with automatic optimization, secure storage, CDN delivery, drag-and-drop uploads, clipboard paste, and batch operations with progress indicators.

  • Office 365 SSO Configuration Dashboard

    New administrative interface for configuring Office 365 Single Sign-On authentication. Includes tenant configuration forms, connection testing, user attribute mapping, domain whitelisting, MFA requirements, and session management with full audit logging of configuration changes.

  • Multi-Screen Remote Access Support

    Enhanced MeshCentral integration with multi-monitor capabilities. Users can now simultaneously view and control multiple displays from target machines with optimized screen switching controls and flexible layout options for multi-display environments.

Improvements
2

  • Agent Version Tracking Dashboard

    Added comprehensive visibility of agent versions across all connected devices. Dashboard now displays current agent versions, distribution metrics, and update status for improved fleet management and maintenance planning.

  • Client Self-Update System

    Implemented automatic update detection and installation system for client applications. Features secure downloads, version checking, rollback capabilities, and graceful update processes with minimal user disruption.

Related Links

Github Release0.1.9
Michael Assraf

Michael Assraf

Founder and CEO

Hey everyone, I'm Michael - founder and CEO of Flamingo. Before this, I built Vicarius, a cybersecurity company focused on vulnerability remediation, where I raised over $60M in funding. Working closely with service providers through that journey, I saw firsthand how MSPs were losing money to vendor payouts and inefficient systems - and that's when the idea for Flamingo clicked. I set out to build an open-source platform that dramatically increases MSP margins while helping them deliver better service to their clients.

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Frequently Asked Questions

MSP AI Agents

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

About OpenFrame

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.
Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.

RMM Automation

Yes. Connected to your RMM over a webhook or API, an AI agent reads each alert, enriches it with device and history, and opens a pre-filled ticket in your helpdesk when human attention is needed, routed to the right board and priority.
Prefer a webhook. It pushes the alert the instant a monitor trips, so the agent reacts in seconds. API polling adds latency and wastes calls checking for changes that usually aren't there. Use polling only when your RMM offers no webhook.

IT Documentation

It depends on the shop. Hudu wins on transparent pricing, no five-user minimum, and self-hosting at no premium. IT Glue wins on a longer track record and broader PSA integrations. Small MSPs often pick Hudu; Kaseya-heavy shops lean IT Glue.

Open Source PSA

ITFlow bundles client documentation, asset and license tracking, an encrypted password vault, ticketing with a client portal, and billing with quotes, invoices, recurring billing, and Stripe. It also ships a REST API for connecting an RMM or CRM.

Password Management

The Provider Portal is a dashboard, launched in 2021, that lets MSPs create and manage multiple client organizations from one place. Provider Admins handle seats, groups, policies, and billing across every client tenant without logging into each account separately.

Content Operations

About an afternoon. Choose a data store (Airtable, Notion, or a Google Sheet), add the five fields as columns, backfill three pieces you have already published to pressure-test the schema, then connect a transformation layer in Make or Zapier that passes each record to an AI agent and grades the draft against your criteria before it reaches your review queue.