OpenFrame Alpha - Unified MSP Operations Platform

Features Added

12

• Managed Cloud Deployment (Turnkey SaaS OpenFrame)

  Provides a fully managed cloud deployment of OpenFrame with automated provisioning, updates, scaling, backups, and disaster recovery, giving MSPs a turnkey SaaS option with high availability, predictable pricing, and no infra overhead.

• OpenFrame CLI for Self-Hosted Deployments

  Introduces a command-line interface to deploy, configure, and manage self-hosted OpenFrame, with guided install flows, config validation, backup/restore, diagnostics, and support for k3d, helm, argocd and infra-as-code workflows.

• Basic Chat-Based Ticketing

  Adds foundational ticketing through a chat interface so users can create, track, and manage support requests conversationally, with automatic categorization, assignment, email notifications, and ticket history tied into OpenFrame user management.

• Fae Chat – Read-Only AI-Powered Client Assistant

  Launches the initial read-only version of Fae, allowing users to query infrastructure, devices, logs, and documentation via natural language, with context-aware responses, source citations, and integrations to OpenFrame data sources.

• MeshCentral Remote Access Integration

  Integrates MeshCentral to provide secure remote desktop, terminal, file transfer, and Intel AMT out-of-band management across Windows, macOS, and Linux, including agent deployment automation, certificate handling, relay configuration, and OpenFrame auth/logging integration.

• Custom Google SSO for OpenFrame

  Implements Google Workspace SSO for secure, frictionless login with automated user provisioning, group-based roles, MFA enforcement, session management, audit logging, and conditional access controls for MSPs using Google Workspace.

• Unified OpenFrame Logging

  Introduces a centralized logging layer that aggregates structured logs from TacticalRMM, FleetDM, MeshCentral, the API gateway, and auxiliary services into a searchable repository with correlation, retention policies, and advanced query capabilities.

• Unified OpenFrame Dashboard

  Adds a single operations dashboard that brings together health monitoring, alerts, performance metrics, and quick-action workflows across TacticalRMM, FleetDM, MeshCentral, and security tools, with customizable widgets, role-based views, and multi-tenant isolation.

• Unified OpenFrame API Layer

  Provides a unified API gateway with consistent auth, normalized data models, rate limiting, REST endpoints, WebSocket support, webhooks, and SDK-friendly documentation, forming the integration surface for third-party platforms and future extensions.

• Osquery Endpoint Visibility Integration

  Deploys osquery as the core telemetry layer, enabling SQL-style queries over system state, scheduled queries for continuous monitoring, on-demand investigations, and integrations with threat intel to support security investigations and posture management.

• FleetDM Integration for Endpoint Management

  Connects OpenFrame with FleetDM to deliver real-time endpoint inventory, vulnerability data, compliance monitoring, and policy-based configuration management across Windows, macOS, and Linux fleets, with support for automated remediation workflows.

• TacticalRMM Integration for RMM & Automation

  Brings TacticalRMM into OpenFrame to power remote monitoring, management, and automation, including agent management, real-time monitoring dashboards, patch management coordination, automated scripts, and event-driven alerting across all managed endpoints.