OpenFrame is multi-tenant: your fleet is organized into Customers — the organizations and clients you manage. Every device belongs to exactly one customer, and tickets, logs, and policies can all be scoped to a single customer. Here's how customers map to your clients, how to create and edit them, and how devices get assigned.
The Customers page
Open Customers in the left nav. The page has two tabs:
- Active Customers — your live organizations.
- Archived Customers — customers you've retired (kept for history).
The list shows these columns:
- Name — customer logo/initials, name, and primary contact email.
- Tier — plan tier (e.g. Basic).
- Devices — device count and number of users.
- Last Activity — timestamp and relative time of the most recent activity.
Use Search for Customer to filter by name, and the open arrow at the end of a row to jump into that customer's detail page. A result count sits top right.
Creating a customer
Click Add Customer (top right). The New Customer form has:
- Customer Name (required)
- Website URL
- Customer Logo — click or drag-and-drop an image (max 25 MB)
- Notes
- Physical Address
- Mailing Address Same as Physical — checkbox; when ticked, the mailing field is hidden
- Mailing Address — shown when the address differs
Click Save Customer to create, or Back to cancel.
A customer here represents one client organization (tenant). Create one per client you manage.
The customer detail page
Opening a customer gives you its own workspace, with tabs:
- Devices — every device assigned to this customer (same columns and controls as the main Devices list: search, Device Tags filter, table/grid view toggle, Add Device, and per-row actions).
- Tickets — tickets scoped to this customer.
- Logs — activity logs for this customer.
- Details — the customer's profile: Website, Physical Address, Mailing Address.
Header actions:
- Edit Customer — change name, logo, website, addresses, notes.
- Archive Customer — move the customer to the Archived tab (reversible).
How devices map to customers
- Each device has a Customer ID (Site) — visible on the device's detail page and as the Customer column on the Devices list.
- The Devices list Customer column shows which organization each device belongs to (e.g. Default for unassigned/house devices, or a named customer).
- Unassigned devices typically fall under the Default customer.
- To work within one client's scope, open that customer and use its Devices tab; to see everything across all customers, use the top-level Devices page and filter by the Customer column.
Tips
- Default is the catch-all organization — new or unassigned devices land here until you move them.
- Archive rather than delete a customer when you're offboarding a client but want to keep the records.
- The per-customer tabs (Tickets, Logs) are the same features as the global ones, just pre-filtered to that organization — handy for client-specific review.
